If, for any reason, you are not satisfied with your purchase, you may return items that are unworn, unwashed, free of stains, odors or perfumes, scratches, tears or snags for a refund (excluding original shipping costs) within 14 days of receipt of your package. All returned items must be in "saleable condition". All items marked as final sale cannot be returned or exchanged.
All garments must be returned in their original packaging with the manufacturer's labels attached.
Swimwear must be returned with all tags and sanitary lining attached. Please try on garments over underwear.
To initiate a return, please contact us at info@bloomykidsco.com. Please note that returns should be sent to the following address: FARFILL: Al Bogari trading co LLC, Street 7b, Al Qouz Industrial 4, Dubai, UAE.
If your return is accepted, we will send you a return label, along with instructions on how and where to send your package. Items sent without first requesting a return will not be accepted.
You can always contact us if you have any questions about a return to info@bloomykidsco.com.
Damage and problems
Please inspect your order on receipt and contact us immediately if the item is faulty, damaged or if you receive the wrong item, so that we can assess the problem and resolve it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), customized products (such as special orders or personalized items) and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
14-day cooling-off period in the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund as well. If more than 15 working days have passed since your return was approved, please contact us at info@bloomykidsco.com.
